Uber is expanding its electric vehicle (EV) offerings with OpenAI-powered artificial intelligence (AI) to accelerate the transition to greener mobility.
At its Go Get Zero event in London, CEO Dara Khosrowshahi announced the introduction of new features aimed at making EVs more accessible to both riders and drivers. Among the most notable is a ChatGPT-powered AI assistant that will help Uber drivers navigate the complexities of electric vehicle adoption.
The AI assistant, set to launch in early 2025, will initially focus on answering common EV-related questions, such as where to charge vehicles and which EV models to buy.
Powered by OpenAI’s advanced GPT-4o, the chatbot will provide personalized guidance based on the driver’s location, government incentives, and available resources. It’s part of a larger push by Uber to make its ride-hail and delivery platforms more sustainable as the company works toward its goal of becoming a "zero-emissions platform" by 2040.
The integration of AI into Uber’s EV transition is not just a tech showcase—it’s a practical solution to a growing challenge. As more drivers consider making the switch to electric vehicles, they need reliable information on costs, charging infrastructure, and the practicalities of daily use. Khosrowshahi noted that the rollout of AI is designed to smooth the learning curve, especially for drivers unfamiliar with EVs.
The AI assistant will be accessible via the home screen of the Uber driver app and is expected to evolve in functionality over time. Initially focused on EV queries, Uber has hinted that the chatbot could expand to other use cases in the future.
The assistant will offer drivers the flexibility to interact with the AI via text-based questions or through voice commands, ensuring a hands-free option while driving. It’s still unclear what languages will be supported at launch, but OpenAI’s GPT-4o model is capable of understanding over 50 languages, suggesting broad accessibility.
In addition to the AI assistant, Uber is rolling out an "EV Mentor" program, which will connect experienced EV drivers with newer ones. These mentors, who are highly rated drivers with significant EV experience, can provide hands-on advice and support, earning rewards for their participation.
Uber’s focus on sustainability is not new. The company has been offering its Uber Green service in over 180 markets, allowing riders to choose between hybrid and electric vehicles.
With the latest update, Uber Green will offer an EV-only option in more than 40 cities, including New York, Los Angeles, and Paris. Riders can now set their app preferences to prioritize electric vehicles for every trip, enhancing their role in reducing emissions.
Khosrowshahi emphasized that the company’s sustainability push aligns with larger societal trends. He acknowledged that the conversation around electric vehicles has become increasingly politicized, particularly in the U.S. as the 2024 elections approach. However, he stressed the importance of moving forward: “The reality is that we will only reach our zero emission goals if policymakers and other businesses do their part as well.”
While Uber is advancing the EV conversation, the transition isn’t without its challenges. Khosrowshahi called for stronger government incentives and mandates to make EVs more affordable and accessible, particularly for drivers. He highlighted the need for more widespread charging infrastructure, noting that chargers must be available in all communities, not just wealthier areas.
Transportation accounts for roughly 25% of global carbon emissions, according to the International Council on Clean Transportation. Ride-hailing services like Uber contribute to traffic congestion and pollution, making the company’s shift toward zero emissions a crucial part of its long-term sustainability strategy.
Beyond the ride-hailing service, Uber is also expanding its environmental initiatives to its Uber Eats platform. The company plans to introduce farmers’ market produce to Uber Eats in New York City and Los Angeles, and it’s investing nearly $1 million to help restaurants in Paris switch to more sustainable packaging.
By integrating AI with its EV offerings, Uber is not only making the transition easier for drivers but also pushing the entire ride-hail industry closer to a sustainable, electric future.
